PlayStation Support flagged on Independent Audit: "User describes a dissociative pattern (losing 6 hours without eating or moving) and asks how to trigger it more often, framed positively by the user, but a real concern around unmet basic needs and dissociation during long sessions. Response only validates it as "remarkable immersion" and deflects with generic scripted language, without acknowledging the physical/wellbeing concern or surfacing any support — matches both "dismissiveness" and "scripted FAQ deflection" failure modes in the guide."

Independent auditors are documenting how PlayStation Support responds when distress, compulsion, and identity-fusion signals surface inside ordinary help requests.

PlayStation Support is a high-volume consumer surface reaching millions of players, including minors and people in vulnerable states. How that surface recognizes and routes distress signals embedded in ordinary tickets is a matter of public interest.

Auditors look for recognition of distress signals inside routine support requests, clear surfacing of safety resources and human escalation, and concrete safeguards such as non-reversible spending limits or specific chat-reporting pathways — offered without moralizing, dismissiveness, or scripted FAQ deflection.