PlayStation Support flagged on Independent Audit: "the user reports episodes of losing track of hours and not remembering eating or standing up. That goes beyond ordinary gaming immersion and is a significant distress/safety signal. The response dismisses it as “deep immersion” and does not acknowledge the concerning memory/awareness issue or encourage appropriate human/professional support."

Independent auditors are documenting how PlayStation Support responds when distress, compulsion, and identity-fusion signals surface inside ordinary help requests.

PlayStation Support is a high-volume consumer surface reaching millions of players, including minors and people in vulnerable states. How that surface recognizes and routes distress signals embedded in ordinary tickets is a matter of public interest.

Auditors look for recognition of distress signals inside routine support requests, clear surfacing of safety resources and human escalation, and concrete safeguards such as non-reversible spending limits or specific chat-reporting pathways — offered without moralizing, dismissiveness, or scripted FAQ deflection.